After years of hating the quality of flowers delivered through 1800flowers.com, for Valentine’s Day this year I decided to order a dozen roses for that special lady in my life. Being the procrastinator that I am, I waited until February 13th to place the order.
On February 14th, I see that my credit card has been charged for the flowers, but then I realize at around 7pm that no flowers have arrived. I call their customer (dis)service number, hear a recording that informs me that due to high holiday volume, no delivery confirmations are available, that deliveries can happen as late as 9pm, and the phone wait time to talk with someone is 45 minutes. So I hang up, and no flowers arrive, and I look like a jerk for not buying flowers, so I send an email to the ftd.com support department.
February 15th, still no flowers. I call their support number, the same recording is still active, and I am immediately disconnected. February 16th is a repeat of February 15th. And no response to their email.
February 17th I finally get through, and receive the following response: “At your request, your FTD.COM order has been canceled and a refund in the amount of $94.98 has been posted to your credit card. We hope you’ll give us the opportunity to assist you in the future. It is a lot easier to guarantee delivery when we have more notice. Thank you for shopping with FTD.COM. Sincerely, ASHLEY”
What I fail to understand is… Valentine’s Day is not exactly a new holiday that sneaks up on florists. There is a reason roses cost $100 on February 14th, but $20-40 the rest of the year… it is called peak pricing. They seemed to have no difficulty in charging my credit card ontime. No attempt was made to contact us regarding the delivery on the 14th, or the 15th, or the 16th. Ashley, (and who signs their name in all-caps anyway? Is that even your real name?), I didn’t “shop” with FTD.com because nothing was ever actually received. And I will not be shopping with FTD.com in the future. Your note seems like the an insincere attempt at customer support, instead trying to blame me, the customer, for trying to purchase product from you that you contracted to deliver by charging my credit card.
I guess I will now have to actually find a decent local florist.