Dylan Schiemann

Over the years of working with the Dojo Toolkit at SitePen, we have avoided offering a formal support service because we did not want to compete with our efforts in supporting the community. Recently, we started to realize that there are simply cases where an open and free community cannot always fill the need of support:

• someone who needs in-depth assistance
• a company that needs support for their proprietary application that extends Dojo
• someone who needs the guarantee of a timely solution
• a company that wants to be able to call someone when something goes wrong
• advice above and beyond the normal call of asking someone how to make things work

When Joe Walker joined SitePen in November, the plan was to eventually offer Dojo Toolkit, DWR, and Cometd support. Eventually is here now, as we are pleased to announce SitePen Support for these technologies as well as others that build on top of the great open source projects to which we contribute.

Our support offering goes beyond the typical expectations and gives you access to key people involved with building great open source software. Depending on the support package selected features include:

• Ask the Experts: This service allows you to ask questions when you don’t know the best way to approach a problem, can’t find information, or are having trouble formulating a description of the issue you need to solve under the confidentiality of an NDA.
• Solve the Problem: When you find an issue with Dojo, DWR, or Cometd, we’re here to solve the problem for your development team and provide you with emergency bug fixes so you can be on your way. We also commit these patches back to the relevant open source project as appropriate.
• Fix My Code: examining and fixing your application’s source code, server configuration, etc.
• Key Insights: Open source projects contain a lot of news and information. On a regular basis we will provide you the key insights and details that might otherwise get lost in the noise of busy and active open source communities.
• Talk with the Experts: Conference call with the SitePen expert of your choice to ask any questions, gain insight about the direction of a project, or talk to us about any other topic related to delivering amazing web applications.

Finally, we believe that offering great support will allow us to invest more time and effort into making these great open source projects even better, through the form of more bug fixes, features, and increased documentation and contributions to the project forums and mailing lists.

For more information, visit SitePen Support