Dylan Schiemann

After my earlier hard drive failure and ensuing debacle in replacing it, my PowerBook is now crashing pretty regularly, in what looks like a memory issue:

Command: WindowServer
Path:    /System/Library/Frameworks/
          ApplicationServices.framework/
          Frameworks/CoreGraphics.
          framework/Resources/WindowServer
Version: ??? (???)
PID:     223
Thread:  0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_INVALID_ADDRESS (0x0001) at 0x3f800008

Unfortunately, Apple Care is worthless. I brought my laptop into the Apple Store and was told that there was a four hour wait to talk with someone in the so-called genius bar. It really sucks that Apple’s support program is so much less useful than IBM. IBM will send someone out to your business to repair your machine the next day. If your hard drive fails, they will send you a new one and trust you to put it in yourself. Apple refuses to let you fix anything yourself, and requires you to bring the computer to them. My productivity is so much better with the Mac than it was with Linux or Windows. It is really unfortunate that their service does not come anywhere close to the user experience that their operating system offers.