Archive for the 'Customer (no) Service' Category

In 2009 or 2010, I purchased a 3G internet stick from T-Mobile, which connects via your USB port to a laptop computer to get internet access over the cellular data network. In late 2010, I upgraded my Mac OS version from Leopard to Snow Leopard, and the device stopped functioning.
In April 2011, I went to [...]

Most of my posts about customer service remark about how poor it is, and how annoyed I get when incompetence wastes my time. So I’m pleased to write a post about the great service I received recently from Photojojo, an online photo site and store.
I was recently looking for the new Eye-fi Card, and [...]

I love the promise of Apple computers, but time and time again I am disappointed by the quality of the product they deliver.

After repeated problems with my PowerBooks that I have outlined previously, I bought a MacBook Pro. I would not be blogging today if it were not for the poorly designed MacBook Pro [...]

hating on ftd.com

After years of hating the quality of flowers delivered through 1800flowers.com, for Valentine’s Day this year I decided to order a dozen roses for that special lady in my life. Being the procrastinator that I am, I waited until February 13th to place the order.

On February 14th, I see that my credit card has [...]

After my earlier hard drive failure and ensuing debacle in replacing it, my PowerBook is now crashing pretty regularly, in what looks like a memory issue:

Command: WindowServer
Path: /System/Library/Frameworks/
ApplicationServices.framework/
Frameworks/CoreGraphics.
[...]

Not that I did not know this already, but QuickBooks is amazingly bad. And amazingly it is even worse for the Mac than it was for Windows.

I wanted to upgrade our old Windows version to the new Mac Pro version. So I bought and installed it. As usual on the Mac, the installation [...]

endangered gizmos

The EFF has created a list of endangered gizmos. Categories include extinct (i.e., dvd x-copy), endangered (iPod), and saved (vcr).

Several years ago, I stopped buying CDs from major label, RIAA affiliated artists. This happened the day the RIAA sued Napster, signalling the desire of the music industry to litigate rather than adapt (and 99 cents per download with DRM several years later is not adapting). I used to purchase over $1000 per [...]

Well stated, disturbing quote from TiVo vs. the Broadcast Flag Wavers:

“The MPAA and the NFL phrase their objections as reasonable attempts to err on the side of caution. ‘We’re asking them to just wait awhile, let’s think it out more thoroughly,’ Attaway said.

“But if a programmer or an engineer with a bright idea has to [...]

etechwarehouse.com, a once reputable online computer part store, has jumped the shark and is now accepting orders and money, but not delivering products, which I now know from experience. They have turned off their 800 number, and are under investigation by the Florida Attorney General. Avoid shopping with them. The owner of [...]